Career
Twenty years. One through-line.
Service management → Automation → AI. The use cases never changed. The capability ceiling did.
Areas of Depth
01
Regulated Industry AI Architecture
Healthcare, financial services, and government-adjacent environments where AI governance isn't optional. Clients include Point32Health, Fresenius Medical Care, Mass General Brigham.
02
ServiceNow Platform at Scale
Deep delivery and solution architecture across ITSM, ESM, CMDB, ITOM, and AI workflows. From configuration to enterprise architecture across complex multi-org environments.
03
Partner & GTM Strategy
Vendor-side intelligence across Atlassian and consulting firm GTM. Co-opetition frameworks, partner enablement, and displacement vs coexistence architecture decisions.
04
Agentic AI — Built, Not Just Advised
Independently built and deployed agentic workflows using Claude API, Replit, and Vercel. Prototyping as a strategic thinking tool — pressure-testing ideas before they hit a boardroom deck.
The Arc
2004
Started as a developer. Electronics & Comm Engineering.
2010
ITIL Expert certified. Trained execs at Yahoo, SAP, IBM.
2019
Deep in RPA and process mining. Saw automation before it was called AI.
2024
TOGAF certified. Atlassian vendor-side. AI governance builds.
2026
Building independently. Quantic MS AI Engineering enrolled.
2004
Started as a developer. Electronics & Comm Engineering.
2010
ITIL Expert certified. Trained execs at Yahoo, SAP, IBM.
2019
Deep in RPA and process mining. Saw automation before it was called AI.
2024
TOGAF certified. Atlassian vendor-side. AI governance builds.
2026
Building independently. Quantic MS AI Engineering enrolled.
Selected Credentials
AI & Agentic (2025–2026)
Architecture & Delivery
Automation & Process
Sustainability & Governance
Atlassian
Strategy